Let’s make things clear.

Defined service work: invitation wording, business reply drafts, profile recommendations and, in Care or Grow, scheduled monitoring and a report. The pricing page lists the exact limits. You are not buying customer reviews or a particular rating.

No. Customers write their own reviews about real experiences. We prepare neutral invitations where permitted. We cannot guarantee how many people will respond, what rating they give, or whether a platform will publish their review.

You review and publish the drafts. The standard packages include drafting, audits and recommendations, not direct posting or profile edits. Any hands-on publishing support would need a separate agreed scope, your approval and official account access.

They share one combined allowance: up to 5 drafts in Start, 20 in Care or 60 in Grow. Initial drafts count toward the total. The standalone Reply Pack includes 10 drafts for one profile.

A permitted invitation method documented for your customer journey, or configured in an agreed existing tool where supported. The method is confirmed before work begins. Messaging credits, third-party tools and sending campaigns are not included. The standalone Review Request Kit provides templates and an asset without workflow configuration.

Care and Grow include four scheduled weekly rounds during one 30-day period. Care covers one profile; Grow covers up to three profiles for one business. This is not continuous monitoring, emergency support or a scan of the entire web.

No. Start is a one-time setup project. Care and Grow each cover one 30-day period paid once. There is no automatic renewal. You decide whether to buy more support.

After checkout, in a short business brief. You provide your business name, public profile links, preferred response style and priorities. You can return to the brief through Order help.

The delivery clock starts after the brief is complete, the scope and eligibility are confirmed, and any necessary access is arranged. Start takes 7 business days; Care and Grow run for 30 days. One-off delivery times are shown beside each offer.

Grow covers up to three profiles for the same business. For separate businesses, more profiles or a different scope, use the custom-package form on the pricing page before choosing a package.

One factual correction round is included when requested within seven days of delivery. Send the order reference, identify the item and explain the fact that needs changing. A new task or a change of scope is quoted separately.

Contact us with the order reference and select Cancellation or refund. The policy provides a full service-fee refund before work begins and a review of undelivered work after work begins. Mandatory consumer rights still apply.

Do not send either through this website. The brief uses public profile links and business context. If a separately agreed task needs access, use an official business role with only the required permissions. The listed services do not require uploading a customer contact list.

No. Invitation eligibility must be based on a genuine experience, not a positive satisfaction score. We do not offer rewards, ask for particular wording, or steer unhappy customers away from public review options.

We check the method and account eligibility before starting. Unsupported work is paused. We agree a suitable alternative with you or apply the refund policy for work we cannot provide. Yelp review solicitation is excluded.

No. TrustSprig is an independent service. Platform names in guidance identify the rules being discussed; they do not mean that the platform has approved, certified or partnered with us.

No. Our invitation work excludes staff review quotas, requests to name an employee, pressure to review while on site, and reviews from owners, current or former staff, relatives or other conflicted contributors. The reviewer chooses the timing and wording.

No. The brief must be checked for scope, platform eligibility and permission before service work begins. A custom request cannot add review creation, rating manipulation or other excluded work. Submitting the brief does not start or approve fulfillment.

No. Google Business Profile is available at no charge. Any TrustSprig fee pays for the listed service work. Standard packages do not include claiming or managing your profile, and you retain ownership of your account.