Updated 18 September 2026
Before work begins
Request cancellation through Contact and include your order reference. If work has not begun, we refund the service fee in full. Purchasing a package or submitting a brief does not by itself mean the service has been delivered.
After work begins
Tell us promptly if you want to cancel. We assess the agreed deliverables, completed work and remaining work, explain the breakdown and refund the undelivered part where applicable. A cancellation request does not authorize further work. Mandatory consumer rights take priority.
Consumer withdrawal rights
If you buy as a consumer in the European Economic Area, you generally have 14 days from concluding a service contract to withdraw without giving a reason. Send an unambiguous cancellation statement through Contact or the contact details below, identifying your order and the date. You do not have to use a particular form. We reimburse a valid withdrawal within 14 days of receiving it, using the original payment method unless you expressly agree otherwise.
Starting during the withdrawal period
Where a consumer withdrawal right applies, we will not start within that period without your separate express request. If you request an early start and then withdraw, a proportionate amount may be payable for the service actually provided when the legal conditions are met. The right ends after full performance only where the required prior consent and acknowledgement have been obtained. A general checkout or brief acknowledgement is not a waiver.
Unsupported or unavailable work
If platform rules or account eligibility prevent an included deliverable, we pause that part. You can agree to a suitable alternative or request a refund for the work we cannot provide. We do not substitute a materially different service without agreement.
Incorrect or incomplete work
Identify the deliverable and how it differs from the agreed scope or verified facts. One factual correction round requested within seven days is included. Missing work or a material service problem is assessed separately. The correction window does not remove your mandatory rights.
What a package pays for
The fee covers service work. A particular number of reviews, star rating, review removal, search position or customer response is not a deliverable. Concerns are assessed against the purchased scope and applicable rights. Your own review or rating never affects a refund or support decision.
Requesting and receiving a refund
Open Contact and select Cancellation or refund. Include your order reference, affected work and preferred resolution; leave out card details and passwords. We confirm an approved refund and the date it is issued. It returns through the original payment method wherever possible. Bank and payment-provider processing can add time after issuance. Contact us if it has not arrived. No physical item needs to be returned.
Optional withdrawal wording
You may write: “I withdraw from my contract for [package], ordered on [date], order reference [reference]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only if you send a paper notice. This wording is optional; any clear withdrawal statement is sufficient.
Business details
TrustSpring B.V.
Jacob Van Lennepkade 189HS
1054 ZN Amsterdam
Netherlands