Updated 19 September 2026
Your purchase
The package description sets out your deliverables, profile limit, response allowance, delivery period and price. Start is a one-time setup project. Care and Grow each cover one 30-day period. Grow covers up to three profiles for the same business. Single-task services have their own stated limits. These standard packages do not renew automatically. Where offered, you may instead choose an optional monthly plan before checkout. A new service package and its selected add-ons are charged every month until cancelled. The recurring total and billing schedule are shown before payment. Cancel future renewals in your customer account before the next billing date, or contact support@trustsprig.com for help. Cancelling a renewal does not automatically refund work already ordered; our refund policy and mandatory consumer rights still apply.
Prices and payment
Shopify checkout displays the total and applicable tax before you pay. No physical goods are shipped. Third-party tools, messaging credits and subscriptions are excluded unless explicitly included in an agreed quote. We do not add work or charge for a different scope without your agreement.
Starting and delivering the work
After purchase, submit a business brief through Order help. The delivery period begins when the brief is complete, scope and eligibility are confirmed, and any required access is available. Start takes seven business days. Reply Pack and Profile Check take three business days; Review Request Kit takes five business days. Care and Grow cover 30 days and four weekly monitoring rounds. We deliver digital drafts, assets, checklists or reports by email or an agreed secure link. We explain material delays and agree the next step with you.
Authority and accurate information
You must be authorized to act for the business and use the materials you provide. Confirm the facts needed for the work. Do not send passwords or private customer records through the website. Where separate access is agreed, use an official business role with the minimum permissions required.
Your approval and publication
Standard packages provide drafts, assets, audits and recommendations. They exclude direct posting, sending campaigns, managing a live inbox and editing profiles. You review the work for accuracy and decide what to publish. A separately agreed publishing task requires explicit authorization and appropriate access.
Authentic customer feedback
Customers write their own reviews about genuine experiences. We prepare neutral invitations only where the destination permits them. Eligibility must not depend on a positive satisfaction score. We do not sell customer reviews, arrange artificial engagement, offer review incentives, set review quotas, pressure customers to review on site, recruit conflicted reviewers, attack competitors or promise removals. Yelp review solicitation is excluded. Private instructions cannot override these limits.
Scope and platform eligibility
A submitted brief is a request for review, not automatic approval to begin. We check the intended method and account eligibility. If work cannot be provided under the applicable rules, we pause that part and agree a suitable alternative or apply the refund policy.
Ownership and platform fees
You retain control of your business accounts. Google Business Profile itself is available at no charge; TrustSprig fees pay for our stated work. If separate profile management is agreed, you retain ownership and approve actions in writing. We release our management access within seven business days of termination without an access-release fee. TrustSprig is independent and does not claim platform endorsement or certification.
Results and monitoring
Customer participation, ratings, publication, moderation, rankings and platform decisions are outside our control. None is a promised outcome. Monitoring is limited to the included profiles and scheduled rounds; it is not continuous monitoring or emergency support.
Corrections and use of deliverables
One factual correction round is included when requested within seven days of delivery. Identify the item and the fact to correct. This does not limit rights relating to defective or missing work. New deliverables or a change of direction need a separate scope. You retain rights in your materials and may use paid deliverables for your business. Third-party material remains subject to its own rights.
Cancellation and concerns
Contact us with your order reference for a cancellation, correction or concern. The refund policy explains cancellation before and after work starts. Support and refunds are never conditional on leaving, changing or removing a review. Mandatory consumer rights take priority over these terms.